Together, we all help to make Tradespeople safe and inclusive for everyone — both people delivering and people buying services.
Our values
- We embrace diversity, champion inclusivity and treat everyone with respect.
- We actively and enthusiastically support and build each other up.
- We strive for excellence in everything we do.
Code of care expected from tradespeople listed on this directory
- Respect each other’s dignity, consent and privacy as this is essential to a healthy, trusting community.
- Refrain from demeaning, discriminatory, or harassing behaviour and language.
- Provide a prompt and reliable service, with pricing that is fair and reasonable to both parties for good-quality workmanship.
- Hold applicable trade licences, registrations or memberships when undertaking restricted work, and meet the standards or regulations set by your trade's industry body. Deliver appropriate certifications and guarantees of work in good time.
- Respect customers and their property. This includes providing a safe, healthy and productive work environment, and clear communication of what they should expect throughout the project. Be proactive if a problem has arisen. It's easier to find solutions together.
- Practice environmental sustainability, recycle and reuse where possible, and engage in non-polluting and non-wasteful work practices to the best of your ability.
Code of care expected from customers using this directory
- Respect each other’s dignity, consent and privacy as this is essential to a healthy, trusting community.
- Refrain from demeaning, discriminatory, or harassing behaviour and language.
- Set out detailed, clear briefs for all projects. Do your homework and ask for references. For substantial projects, ask for a detailed, written quote with start and finish times and agreed payment terms. This offers you protection if anything does go wrong. Ask about the tradesperson's licence and liability insurance. If you don't understand something, just ask!
- Provide a safe work area for everyone when work is being carried out in your home or business, and ask ahead about what the tradesperson might need such as handy parking and access to power and water, and use of a toilet.
- Respect the knowledge and skill set of tradespeople and be proactive if a problem has arisen. It's easier to find solutions together.
- Provide prompt payment for all services.
Unacceptable behaviour from tradespeople, customers or those using this website will not be tolerated.
We are creating this community together. If you have any thoughts about the code of care or other ideas to improve the directory, do contact us. Check our terms and conditions for more information.